Management NVQ at Level 3

The Management NVQ at Level 3 is for first line managers who have decision-making responsibilities within defined limits and wider responsibility for people and their performance and also assess their knowledge and understanding of key management activities. It also gives managers an opportunity to develop their performance in their job to become more effective and to progress their career.

Candidates are required to take seven units, four mandatory units plus three out of a choice of 11 optional units.

Mandatory Units

• A2 Manage your own resources and professional development;
• B6 Provide leadership in your area of responsibility;
• D6 Allocate and monitor the progress and quality of work in your area of responsibility;
• E6 Ensure health and safety requirements are met in your area of responsibility;

Optional Units

Choose three (3)

• B11 Promote equality of opportunity and diversity in your area of responsibility;
• C2 Encourage innovation in your area of responsibility;
• C5 Plan change;
• C6 Implement change;
• D1 Develop productive working relationships with colleagues;
• D3 Recruit, select and keep colleagues;
• D7 Provide learning opportunities for colleagues;
• E1 Manage a budget;
• F1 Manage a project;
• F6 Monitor and solve customer service problems*;
• F8 Work with others to improve customer service *;

* Unit imported from Customer Service L2/3