Management NVQ at Level 4

The Management NVQ at Level 4 is aimed at middle managers with a wider span of control, greater accountability for performance and responsibility for determining resource allocation and operational methods.

Candidates are required to take eight units, five mandatory units plus three out of a choice of 17 optional units.

Mandatory Units

• B1 Develop and implement operational plans for your area of responsibility;
• C2 Encourage innovation in your area of responsibility;
• D2 Develop productive working relationships with colleagues and stakeholders;
• E6 Ensure health and safety requirements are met in your area of responsibility;
• F3 Manage business processes;

Optional Units

Choose three (3)

• A2 Manage your own resources and professional development;
• A3 Develop your personal networks;
• B6 Provide leadership in your area of responsibility;
• B8 Ensure compliance with legal, regulatory, ethical and social requirements;
• B11 Promote equality of opportunity and diversity in your area of responsibility;
• C4 Lead change;
• C5 Plan change;
• C6 Implement change;
• D3 Recruit, select and keep colleagues;
• D6 Allocate and monitor the progress and quality of work in your area of responsibility;
• D7 Provide learning opportunities for colleagues;
• E2 Manage finance for your area of responsibility;
• F1 Manage a project;
• F2 Manage a programme of complementary projects;
• F8 Work with others to improve customer service*;
• F9 Build your organisations understanding of its market and customers;
• F11 Manage the achievement of customer satisfaction;

* Unit imported from Customer Service L2/3