Management NVQ at Level 4

The Level 4 NVQ in Management is aimed at middle managers with a wider span of control, greater accountability for performance and responsibility for determining resource allocation and operational methods.

Candidates are required to take eight units: five mandatory units plus three out of a choice of 17 optional units.

Mandatory Units (five)

• B1 Develop and implement operational plans for your area of responsibility;
• C2 Encourage innovation in your area of responsibility;
• D2 Develop productive working relationships with colleagues and stakeholders;
• E6 Ensure health and safety requirements are met in your area of responsibility;
• F3 Manage business processes;

Optional units (select three)

• A2 Manage your own resources and professional development;
• A3 Develop your personal networks;
• B6 Provide leadership in your area of responsibility;
• B8 Ensure compliance with legal, regulatory, ethical and social requirements;
• B11 Promote equality of opportunity and diversity in your area of responsibility;
• C4 Lead change;
• C5 Plan change;
• C6 Implement change;
• D3 Recruit, select and keep colleagues;
• D6 Allocate and monitor the progress and quality of work in your area of responsibility;
• D7 Provide learning opportunities for colleagues;
• E2 Manage finance for your area of responsibility;
• F1 Manage a project;
• F2 Manage a programme of complementary projects;
• F8 Work with others to improve customer service*;
• F9 Build your organisations understanding of its market and customers;
• F11 Manage the achievement of customer satisfaction;

* Unit imported from Customer Service L2/3