ILM Management VRQs (Vocationally Related Qualifications) at Level 3

The ILM Level 3 Award in First Line Management, ILM Level 3 Certificate in First Line Management, and ILM Level 3 Diploma in First Line Management are qualifications that have been specially designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.

The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The mandatory unit 'Solving Problems and Making Decisions' is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.

The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award (please note candidates may join the Certificate directly and are not required to undertake the Award as a prerequisite). Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.

The Diploma develops a very comprehensive range of management skills, providing learners with the broad body of knowledge required by a first line manager. The qualification builds on the Award and Certificate, though is more suited to the practising manager. (Please note candidates are not required to undertake either the Award or Certificate as prerequisites and may join Diploma programmes directly). The additional mandatory units cover business communication - writing for business and making presentations - creativity and innovation for the workplace as well as information gathering and analysis, and managing customer service.

Level 3 Qualifications in Management

	L3 Award in Management	L3 Certificate in Management	L3 Diploma in Management
Credit Value	5 Credits	20 Credits	37 Credits
Induction	2+ hours	2+ hours	2+ hours
Duration	34 guided learning hours	120 guided learning hours	220 guided learning hours
Completion Period	One year	Two years	Three years
Tutorial Support (One-to-One Support	2 hour per person	4 hours per person	7 hours per person
Structure	1 mandatory unit with a credit value of 2; PLUS Optional units to a total minimum credit value of 3	4 mandatory units with a credit value of 7; PLUS Optional units to a total minimum credit value of 13	9 mandatory units with a credit value of 13; PLUS Optional units to a total minimum credit value of 24
Assessment (Mandatory units)	Work Based Assignment;	Work Based Assignment; PLUS Change Management Report;	Work Based Assignment; PLUS Change Management Report; PLUS Innovation Project; PLUS Presentation;
Assessment (Option units)	Choice of: Work Based Assignment; Reflective Review; Knoledge Review; Oral Presentation; Role-Play/Scenario; Written reports or Centre devised alternatives	Choice of: Work Based Assignment; Reflective Review; Knoledge Review; Oral Presentation; Role-Play/Scenario; Written reports or Centre devised alternatives	Choice of: Work Based Assignment; Reflective Review; Knoledge Review; Oral Presentation; Role-Play/Scenario; Written reports or Centre devised alternatives

*QQR = Qualification Quality Rating – introduced as part of revised quality assurance strategy

List of Level 3 Management Units

(M = mandatory unit)

Ref	Unit Title	GLH Range	Notional Credit Value	Aw ard	Certifica te	Diploma
M3.01	Solving problems and making decisions	11	2	M	M	M
M3.02	Understanding change in the workplace	11	2		M	M
M3.03	Planning change in the workplace	11	2		M	M
M3.04	Achieving objectives through time management	7	1		M	M
M3.05	Writing for business	6	1			M
M3.06	Managing creativity and innovation in the workplace	7	1			M
M3.07	Obtaining information for effective management	10	2			M
M3.08	Managing customer service	7	1			M
M3.09	Giving briefings and making presentations in the workplace	6	1			M
M3.10	Introduction to leadership	6	2
M3.11	Building the team	5	1
M3.12	Motivating to perform in the workplace	10	2
M3.13	Developing yourself and others	11	2
M3.14	Managing conflict in the workplace	4	1
M3.15	Managing stress in the workplace	8	1
M3.16	Managing the employment relationship	7	2
M3.17	Recruiting, selecting and inducting new staff in the workplace	10	3
M3.18	Coaching and training your work team	7	2
M3.19	Providing quality to customers	6	2
M3.20	Planning to work efficiently	6	2
M3.21	Organising and delegating	6	1
M3.22	Managing projects	7	2
M3.23	Managing health and safety at work	10	3
M3.24	Understanding or ganisations in their context	13	2
M3.25	Understanding culture and ethics in organisations	7	2
M3.26	Managing performance	6	1
M3.27	Working with costs and budgets	7	1
M3.28	Managing the efficient use of materials	6	1
M3.29	Managing the effective use of equipment	6	1
M3.30	Understanding the communication process in the workplace	6	1
M3.31	Influencing others at work	6	1
M3.32	Communicating one-to-one at work	9	1
M3.33	Effective meetings for managers	4	2
M3.34	Understanding workplace information systems	6	1
M3.35	Marketing for managers	4	1