Training Courses

We deliver a range of training courses lasting from ½-day to 5 days, dependent on the skills being delivered and the outcomes required. Our areas of delivery include (this is not a finite list):

Learning and Development:

Identifying Organisational Training Needs and Developing a Training Plan;
Internal Verifier Training;
NVQ Assessor Training (Unit A1/A2);
NVQ/SVQ Implementation Support and gaining Accredited Centre Status;
Trainer Training;
Understanding Diversity;
Work Based Assessor Skills Training (Unit L20);

Management:

Acting as a Mentor;
Appraisal for the Appraiser (Managing Performance through Appraisal);
Appraisal for the Appraisee;
Assertiveness Skills;
Business Planning;
Coaching Skills and Giving Instruction;
Delegation and Motivation;
Introduction to Finance and Commercial Awareness;
Managing Performance through Appraisal;
Managing Stress;
Marketing Planning;
People Problem Solving (Capability and Conduct Management);
Planning, Organising and Monitoring Work;
Presentation Skills for Managers;
Project Management;
Recruitment and Selection;
Team Development;
Time Management;
The Art of Management (Introduction to Management);
Understanding Diversity;
Using your Brain and Thinking;

Sales:

Assertiveness Skills;
Communication Skills;
Negotiating and Closing Business;
Presentation Skills;
Solution Selling;

Customer Service:

Assertiveness Skills;
Handling Difficult Situations;
Negotiation Skills;
Understanding Diversity;
What is Good Customer Service;

Personnel and Human Resources:

Appraisal Systems, Design and Implementation;
Designing a Personnel Strategy;
Handling Stress at Work;
People Problem Solving;
Understanding Diversity;

Health and Safety:

Health and Safety for Supervisors;
Understanding Health and Safety;

Acting as a Mentor

This is an example course and as such this course can easily be tailored to your specific organisational training or skills need. Training courses can be specifically developed for your people in Management, Sales, Human Resources, Personnel, Health and Safety and other 'soft skills' areas.

Aim:

To develop the skills of a Mentor so that support can be provided in the development of others.

Objectives:

By the end of the training, staff will be able to:

State the importance of being aware of the desired outcomes of the member of staff’s development;
Help individuals to identify individual training and development needs so that a programme can be tailored to meet their needs;
Develop listening skills;
Develop questioning skills;
Develop summarising, reflecting and clarifying skills;
Provide feedback on progress, pointing out where improvements are needed or could be made;
Know how to provide guidance to others;
State how coaching skills can be used to help the individual’s development.

Who should attend?

This training is for staff who will act as Mentors. These will normally be those with some responsibility for the management of others.

It is however, important that all those who attend want to carry out the role of a Mentor.

Duration:

1 Day

How will the training be delivered?

A mixture of methods will be used. These will include group work, discussions, working in pairs, and individual work as well as direct input from the trainer.

What needs to happen after the training?

The Mentor needs to develop the skills by putting them into practice. Evaluation of the training will be reflected in the development of the individuals who are being mentored

An alternative is to consider a programme of development in either the form of one of our Management Programmes such as our Developing Manager Programme, or one of the ILM Certificates such as the Certificate in First Line Management. There is also the added option of a Management NVQ.

To request further information on this and any course, please use our Contact Form.

Acting as a Mentor Training Course