Training Courses

We deliver a range of training courses lasting from ½-day to 5 days, dependent on the skills being delivered and the outcomes required. Our areas of delivery include (this is not a finite list):

Learning and Development:

• Identifying Organisational Training Needs and Developing a Training Plan;
• Internal Verifier Training;
• NVQ Assessor Training (Unit A1/A2);
• NVQ/SVQ Implementation Support and gaining Accredited Centre Status;
• Trainer Training;
• Understanding Diversity;
• Work Based Assessor Skills Training (Unit L20);

Management:

• Acting as a Mentor;
• Appraisal for the Appraiser (Managing Performance through Appraisal);
• Appraisal for the Appraisee;
• Assertiveness Skills;
• Business Planning;
• Coaching Skills and Giving Instruction;
• Delegation and Motivation;
• Introduction to Finance and Commercial Awareness;
• Managing Performance through Appraisal;
• Managing Stress;
• Marketing Planning;
• People Problem Solving (Capability and Conduct Management);
• Planning, Organising and Monitoring Work;
• Presentation Skills for Managers;
• Project Management;
• Recruitment and Selection;
• Team Development;
• Time Management;
• The Art of Management (Introduction to Management);
• Understanding Diversity;
• Using your Brain and Thinking;

Sales:

• Assertiveness Skills;
• Communication Skills;
• Negotiating and Closing Business;
• Presentation Skills;
• Solution Selling;

Customer Service:

• Assertiveness Skills;
• Handling Difficult Situations;
• Negotiation Skills;
• Understanding Diversity;
• What is Good Customer Service;

Personnel and Human Resources:

• Appraisal Systems, Design and Implementation;
• Designing a Personnel Strategy;
• Handling Stress at Work;
• People Problem Solving;
• Understanding Diversity;

Health and Safety:

• Health and Safety for Supervisors;
• Understanding Health and Safety;