Training Courses

We deliver a range of training courses lasting from ½-day to 5 days, dependent on the skills being delivered and the outcomes required. Our areas of delivery include (this is not a finite list):

Learning and Development:

Identifying Organisational Training Needs and Developing a Training Plan;
Internal Verifier Training;
NVQ Assessor Training (Unit A1/A2);
NVQ/SVQ Implementation Support and gaining Accredited Centre Status;
Trainer Training;
Understanding Diversity;
Work Based Assessor Skills Training (Unit L20);

Management:

Acting as a Mentor;
Appraisal for the Appraiser (Managing Performance through Appraisal);
Appraisal for the Appraisee;
Assertiveness Skills;
Business Planning;
Coaching Skills and Giving Instruction;
Delegation and Motivation;
Introduction to Finance and Commercial Awareness;
Managing Performance through Appraisal;
Managing Stress;
Marketing Planning;
People Problem Solving (Capability and Conduct Management);
Planning, Organising and Monitoring Work;
Presentation Skills for Managers;
Project Management;
Recruitment and Selection;
Team Development;
Time Management;
The Art of Management (Introduction to Management);
Understanding Diversity;
Using your Brain and Thinking;

Sales:

Assertiveness Skills;
Communication Skills;
Negotiating and Closing Business;
Presentation Skills;
Solution Selling;

Customer Service:

Assertiveness Skills;
Handling Difficult Situations;
Negotiation Skills;
Understanding Diversity;
What is Good Customer Service;

Personnel and Human Resources:

Appraisal Systems, Design and Implementation;
Designing a Personnel Strategy;
Handling Stress at Work;
People Problem Solving;
Understanding Diversity;

Health and Safety:

Health and Safety for Supervisors;
Understanding Health and Safety;

Assertiveness Skills

This is an example course and as such this course can easily be tailored to your specific organisational training or skills need. Training courses can be specifically developed for your people in Management, Sales, Human Resources, Personnel, Health and Safety and other 'soft skills' areas.

Aim:

For staff to develop an assertive style and to recognise the difference between assertive and aggressive behaviour.

Objectives:

By the end of the training, staff will be able to:

Identify the characteristics of assertive, non-assertive and aggressive behaviour;
Demonstrate assertive behaviour vocally, verbally and non-verbally;
Learn how to say “No” in a way which will not cause offence;
Learn how to listen to others and put forward own point of view in a way which will not offend others;
Analyse own behaviour and produce a personal action plan;

Who should attend?

This is aimed at staff who have responsibility for dealing with people. It does not necessarily mean that those that attend will be managing or supervising others, although, in practice, this is the usual sort of person who attends.

It is geared towards those who need to develop an assertive style. Those who attend may be from one end of the scale to the other e.g. there may be some staff who are submissive and will let others walk all over them and there may be others who are aggressive who do the walking!

Duration:

½-Day

How will the training be delivered?

The session is designed to be highly participative. A mixture of methods will be used which will include direct input from the trainer, individual exercises, group work and role play.

What needs to happen after the training?

It is suggested that the performance is monitored regularly. Unfortunately, trainers do not have a magic wand and those who attend will need to practice the development of an assertive style.

It is suggested that the best way of doing this is for a mentor to be appointed. This person may be the line manager. Performance should be monitored initially on a weekly basis.

An alternative is to consider a programme of development in either the form of one of our Management Programmes such as our Developing Manager Programme, or one of the ILM Certificates such as the Certificate in First Line Management. There is also the added option of a Management NVQ.

To request further information on this and any course, please use our Contact Form.

Assertiveness Skills Training Course