Training Courses

We deliver a range of training courses lasting from ½-day to 5 days, dependent on the skills being delivered and the outcomes required. Our areas of delivery include (this is not a finite list):

Learning and Development:

Identifying Organisational Training Needs and Developing a Training Plan;
Internal Verifier Training;
NVQ Assessor Training (Unit A1/A2);
NVQ/SVQ Implementation Support and gaining Accredited Centre Status;
Trainer Training;
Understanding Diversity;
Work Based Assessor Skills Training (Unit L20);

Management:

Acting as a Mentor;
Appraisal for the Appraiser (Managing Performance through Appraisal);
Appraisal for the Appraisee;
Assertiveness Skills;
Business Planning;
Coaching Skills and Giving Instruction;
Delegation and Motivation;
Introduction to Finance and Commercial Awareness;
Managing Performance through Appraisal;
Managing Stress;
Marketing Planning;
People Problem Solving (Capability and Conduct Management);
Planning, Organising and Monitoring Work;
Presentation Skills for Managers;
Project Management;
Recruitment and Selection;
Team Development;
Time Management;
The Art of Management (Introduction to Management);
Understanding Diversity;
Using your Brain and Thinking;

Sales:

Assertiveness Skills;
Communication Skills;
Negotiating and Closing Business;
Presentation Skills;
Solution Selling;

Customer Service:

Assertiveness Skills;
Handling Difficult Situations;
Negotiation Skills;
Understanding Diversity;
What is Good Customer Service;

Personnel and Human Resources:

Appraisal Systems, Design and Implementation;
Designing a Personnel Strategy;
Handling Stress at Work;
People Problem Solving;
Understanding Diversity;

Health and Safety:

Health and Safety for Supervisors;
Understanding Health and Safety;

Course – Understanding Diversity

Who is this course aimed at?

This course is aimed at supervisors, team leaders, and managers at all levels to help them to understand what diversity means, the legislation around diversity, ethics in business and how getting it wrong can impact on the business.

Course Duration

This is a 1-day course.

How will the course be delivered?

This course will be delivered in a group environment which is highly interactive. It will include individual work, group work, working in pairs, discussions, and role play as well as direct input from the trainer.

All delegates will be encouraged throughout to participate by working within syndicates that are changed regularly, within the main group. Delegates will be introduced to various models and current thinking and best practice in training design and delivery.

Course delegates will also be challenged on diversity and their views and introduced to an insight into a variety of common religious beliefs.

Pre-Course Work

There is no scheduled pre-course work.

Post Course Support

This course can have the benefit of a Post Course Support environment for 6 months after the training sessions at our Virtual Learning Environment (VLE) at www.123skilled.com; Our VLE will provide copies of all learning materials and tools plus a File Repository, Jargon Buster Glossary, Discussion Forum to share common knowledge and Private Messaging Systems for one-to-one contact with trainers or course delegates.

Skype Video Conferencing is also available as a post course support option.

As The Gill Payne Partnership Ltd is interested in what the delegates do with their newly learned skills, all delegates will be encouraged to email or telephone course trainers beyond the training days should they have further questions or queries.

Course Aim

To gain an understanding of what diversity and ethics in business means and why it is important.

Objectives

By the end of the session, you will be able to:

Have an awareness of some of the legislation appropriate to diversity;
State what diversity is and how it relates to equal opportunities;
Explore the concept of ethics in business;
Explore your awareness of different issues such as:

Age;
Disability;
Religion and belief;
Sexual orientation;

Further Information

For further information on this course, please use our Contact Form or telephone +44 (0)1469 533907

Course - Understanding Diversity